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01268 779933

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Colchester Branch Closing - SALE NOW ON

Colchester Branch Closure F.A.Q

 

1.   Why and when are you closing the Colchester branch?

Our lease is up on the Store and we have decided it would be best to merge our Colchester branch with our Rayleigh store, this is going to allow us to deliver our full range of stock in one place – no more waiting for us to transfer items from one store to the next.

Our last day open to the public in Colchester will be the 19th of January.

2.   What will I do now when I need clothing that fits me properly?

Don’t worry you will get the great service you’ve come to expect from us in our Rayleigh branch, if you can’t get down to us you can use the website www.bigclobber.com with free shipping for orders over £50.

If you don’t like to use the internet we will happily take a phone order from you just call us on 01268 779933 and we’ll find you everything you need and get it sent out to you.

3.   What about the loyalty scheme – do I lose my points?

No the loyalty scheme has always been Company wide even if you have only ever shopped in the Colchester Branch. Any points or loyalty credit can be redeemed in the Rayleigh branch, if you are unable to get into our Rayleigh store give us a call on 01268 779933 and we can process your order over the phone.

4.   I was bought a Gift card as a present but I can’t get to the Rayleigh store what now?

No problem you can use our Gift cards on the website. If your Gift card is for less than £50 you don’t need to worry about the delivery charges just call us on 01268 779933 and we’ll process an order over the phone for you and give you free standard postage so you don’t lose out.

5.   I bought an Item in Colchester and need to Return/Exchange it how do I do this?

Our refund/exchange policy remains unchanged just come to us in our Rayleigh branch with your receipt and we can process it as per usual. If you can’t get into store call us on 01268 779933 and we will make alternative arrangements for you.

Unit 4 Angora Business Park
Peartree Road
Stanway
Colchester
Essex
CO3 0AB

Phone Number: 01206 570000


Monday - Saturday: 9am-6pm

Sunday: 10am-4pm

Bank Holidays: 9am-6pm